Do you want to be reachable by phone at all times? Should appointment booking be possible anytime? You don’t want to make countless calls yourself to schedule meetings?
You create many quotes every week but lack the capacity to follow them up promptly or manage them properly, resulting in lost deals.
Appointment scheduling and customer communication are often manual and time‑consuming, which leads to missed appointments and dissatisfied customers.
In larger companies, inefficient HR processes drive up costs: recruiting, onboarding, employee retention, and legal compliance are fragmented and barely automated.
Missing process automation and outdated ways of working prevent scale, reduce service quality, and block growth.
From lead routing to onboarding. A modular kit of best‑practice components, measurable and maintainable.
Free initial consultationAt MK‑i, we see clients as equal partners. We automate to raise stability, security, and operability. Work does not end with rollout. We keep optimizing and deliver clear, measurable improvements.
Our founder brings over 30 years of hands‑on IT experience in infrastructure, automation, and operational security. His focus is reliability, clear processes, and transparent technical decisions.
We work closely with you. You stay in control. We deliver automation building blocks, transparent roadmaps, and continuous improvement cycles. The goal is long‑term value, not short‑term quick wins.
Intelligent automated call handling, appointment scheduling, and phone support — 24/7.
Lead capture, scoring, email sequences, CRM sync, appointment booking.
Ticket automation, AI classification, SLA tracking, QA checks.
Invoice OCR, approval workflows, accounting exports, DATEV/SAP integration.
Data pipelines, provisioning, warehouse management, monitoring.
Automated quote generation from forms/CRM, PDF creation, dispatch, follow‑ups, and closing tracking.
Applicant routing, contract generator, access provisioning, checklists, and reminders.
Template control, data capture, e‑signature, structured storage, and versioning.
Pilot, rollout, and an iterative optimization model with reviews and KPI tracking.
Analysis: We analyze your needs and goals. → Demo: We create a demo voice agent. → Test: You can test your future voice agent for free. → Commission: You commission the project. → Production: We configure in your environment and go live.
Capture: The lead fills out the web form. → Validation: The email is checked for validity. → CRM sync: The contact is created in the sales system. → Verification: The legal confirmation email is sent. → Auto appointment: After the click, the lead gets an instant calendar slot.
Automation intentionally blurred per client request
Inbound: An email arrives in the shared inbox. → AI analysis: The AI classifies topic and priority. → Ticket creation: A ticket is opened in the system. → SLA start: Handling time starts. → Escalation: If overdue, the manager is alerted.
OCR: The document is scanned and key fields are extracted. → Validation: Data is checked. → Approval: The responsible person receives a request. → ERP posting: After approval, the booking occurs automatically.
Trigger: Quote created in the CRM. → Filing: PDF is archived. → Send: Quote goes to the client. → 1st reminder: Auto nudge after X days. → 2nd reminder: Task to salesperson. → Status update: Lead status is updated.
Automation intentionally blurred per client request
Trigger: New employee in the HR system. → Task split: To‑dos to HR, IT, managers. → Email sequence: Welcome emails on a schedule. → Documentation: Filing in employee folder. → Reminder: Notification for day one.
Trigger: New web‑form data arrives. → Processing: Data is written into Google Sheets (Excel‑like). → Handover: Another workflow consumes the data.
Schedule: Time component (e.g., every 1h or 30m). → Task: Read arbitrary RSS feeds. → Processing: Search for predefined topics, terms, and words. → Handover: On match, Telegram alert with a short summary.
Automation intentionally blurred per client request
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Our philosophy — your relief at work.
We value a strong partnership. Before you describe your exact requirements, we want you to get to know us.
After submitting your contact details, you will receive insight into our business philosophy.
Decide for yourself whether our approach and values match your goals. Your decision is the basis for successful collaboration.